Privacy policy


Privacy Policy

Last updated: September 4, 2026

The Pool Gal Chronicles operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Pool Gal Chronicles is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, submit content to us, communicate with us by text message, or otherwise interact with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

  • Communications with us including information you provide when contacting us by email, text message, forms, customer support inquiries, or other communications.

  • User-submitted content including photographs, videos, messages, descriptions, comments, and other materials that you voluntarily submit to The Pool Gal Chronicles.

  • General location information you voluntarily provide in connection with a content submission, such as your city, state, region, or other general geographic information. We do not require a precise street address for audience content submissions unless specifically stated for another purpose.

  • Text messaging information including your mobile phone number, messages you send to us, content or attachments submitted by text or multimedia message, and information necessary to process those communications.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, make a purchase, communicate with us, send us a text message, submit photographs or other content, or otherwise provide us with your personal information.

  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

  • From our service providers, including when we engage them to enable technology or services and when they collect or process personal information on our behalf.

  • From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide the Services, including to perform our contract with you, process payments, fulfill orders, remember your preferences and items you are interested in, send notifications related to your account, process purchases, returns, exchanges or other transactions, create and manage your account, facilitate returns and exchanges, enable reviews, and improve the Services.

  • Content Submissions and Audience Participation. We may use information and content you voluntarily submit to receive and review submissions, communicate with you regarding a submission, organize submissions by geographic region, topic, weather event, pool type, or other relevant categories, and consider submitted content for use in The Pool Gal Chronicles' educational, informational, entertainment, promotional, website, social media, or other media content. Public use of submitted content is subject to any applicable submission terms, permissions, or consent presented in connection with the submission process.

  • Marketing and Advertising. We may use personal information for marketing and promotional purposes where permitted and where any consent required by law has been obtained, such as sending promotional communications by email or other permitted methods and showing online advertisements for products or services.

  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to register an account, you are responsible for keeping your account credentials safe.

  • Communicating with You. We use your personal information to provide customer support, respond to you, communicate regarding submissions or transactions, provide effective services, and maintain our business relationship with you.

  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and enforce or investigate potential violations of our terms or policies.

User-Submitted Content and Text Messaging

The Pool Gal Chronicles may invite individuals to voluntarily submit photographs, videos, messages, general location information such as city and state, and other content through text messaging, email, online forms, or other submission methods.

When you voluntarily participate in a text-based submission program, we may collect your mobile phone number, messages, multimedia attachments, and information you choose to provide with your submission.

Text messaging may be used to provide submission instructions, acknowledge receipt of a submission, request information related to the submission, or otherwise communicate with you regarding your participation.

Submitting content by text message does not automatically enroll you in email marketing. If you choose to subscribe to promotional email communications, that consent will be collected separately.

Participation in a content-submission program also does not mean that every submission will be publicly used or featured.

Where a text keyword or other opt-in mechanism is used, the messaging platform may technically add the mobile number to a contact or subscriber list as part of processing the communication. The Pool Gal Chronicles will use that information consistent with the purpose and consent communicated at the time of submission.

Consent to receive marketing text messages, where offered, will be obtained separately as required by applicable law. Consent to receive marketing messages is not a condition of purchasing products or services.

You may reply STOP to applicable text messages to opt out of further text messages, where supported. Message and data rates may apply.

Submitted Content and Permission

Submitting a photograph, video, message, or other material to The Pool Gal Chronicles does not, by itself, guarantee that the content will be published or featured.

When The Pool Gal Chronicles intends to publicly use submitted content, additional submission terms, disclosures, or permissions may apply. These may address permission to reproduce, display, edit, crop, format, publish, or otherwise use submitted material in videos, websites, social media, educational materials, promotional materials, or other media.

Individuals should submit only content that they have the right to provide and should avoid submitting sensitive personal information or content they do not have permission to share.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, messaging platforms, hosting providers, cloud storage providers, and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, communications, content storage, fulfillment and shipping.

  • With business and marketing partners where permitted to provide marketing services and advertising. Our business and marketing partners use information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share certain information for targeted advertising.

  • When you direct, request, or otherwise consent to disclosure of certain information to third parties.

  • With our affiliates or otherwise within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, respond to subpoenas, search warrants or similar requests, enforce applicable terms or policies, or protect or defend the Services, our rights, and the rights of users or others.

Mobile information obtained through text messaging will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. We may provide mobile information to service providers that process text messaging and related communications on our behalf as necessary to provide those services.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.

In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify.

In these circumstances, Shopify is responsible for the processing of personal information, including responding to requests to exercise rights over use of personal information for these purposes.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users without limitation as to its use by us or a third party.

Our inclusion of such links does not, by itself, imply endorsement of the content on those platforms or their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in their jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell," as those terms are defined under applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain personal information depends on different factors, such as whether we need the information to maintain your account, provide Services, administer or document content submissions and associated permissions, comply with legal obligations, resolve disputes, or enforce applicable contracts or policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.

  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.

  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

  • Right of Portability. You may have a right to receive a copy of personal information we hold about you and request that we transfer it to a third party, subject to applicable exceptions.

  • Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "sharing" of personal information or processing for purposes considered targeted advertising under applicable privacy laws.

  • Managing Communication Preferences. You may opt out of promotional emails at any time using the unsubscribe option provided in those emails. If you opt out, we may still send non-promotional communications, such as messages about orders, accounts, submissions, or other interactions you initiated.

  • Text Messaging Choices. Where applicable, you may opt out of text messages by replying STOP or following other opt-out instructions provided with the messaging service.

We will not discriminate against you for exercising applicable privacy rights. We may need to verify your identity before processing certain requests, as permitted or required by law.

In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting such a request, we may require proof that the agent is authorized to act for you and may require you to verify your identity directly with us.

We will respond to requests in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process personal information, please contact us using the contact details below.

Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process personal information outside the country where you live.

If we transfer personal information out of the European Economic Area or United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, equivalent contracts issued by the relevant UK authority, or another legally recognized transfer mechanism, unless the information is transferred to a country determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice where required by applicable law.

Contact

Should you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise rights available to you, please contact us through the Contact page on The Pool Gal Chronicles website.